Our straightforward returns process makes it easy to return unwanted items.
RETURNS CONDITIONS
If you change your mind, you can return any unwanted products, including sale items, provided the following conditions are met.
PURCHASE DATE
🎄 Enjoy extra flexibility this holiday season — purchases made between November 3 and December 31 come with an extended 60-day return window.
For purchases made outside this period, our standard 30-day return policy applies.
ITEM CONDITION
Items must be unused, unwashed, and undamaged.
PACKAGING
Items must be returned in their original, intact packaging.
RETURNING A PURCHASE MADE ONLINE
For postal returns, head to our Online Returns Portal, and follow the prompts to purchase and print your $10 return shipping label.
Take care to package your return, and then post your item at the Post Office.
Noting that if your shoebox is taped or has postal stickers attached, we cannot accept your return.
Once we receive your return, a refund will be issued within 5 business days to your original payment method, along with an email confirmation. We are unable to facilitate exchanges on items returned via the post.