Ordering Online – Saucony

I don't know what my gift card balance is?

Don’t know what your gift card balance is? Not a problem! Just follow the below steps to locate your balance.

First, add the item(s) you wish to purchase to your cart.

Next, click the “Cart” icon on the top right corner and scroll down to select “View Cart”.

At the bottom of the shopping cart, you’ll see a section where it says “Gift Cards”.

Pop in your gift card number followed by your pin (can be found on the back of your card).

Click “View Balance”. Your remaining balance will be displayed on the screen!

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Why has my order been cancelled?

Are you having trouble checking out, or is your payment method not working? Our Product experts are available to help. Give us a call on 1800 954 509 and press option 1.

We may cancel or delay delivery for orders where we require further payment information to process the purchase. Reasons include:

Request for additional information is refused or not received within the requested time
Request for the cardholder to contact us within the timeframe is not met
Purchase transaction does not pass our security check
The Purchase has connections to previous fraudulent orders
Purchase was made by an unauthorised alteration our website.

We genuinely care about the safety of our customers, their personal information and the protection of their funds.

Saucony may require further verification of your order to ensure that it is authorised by the cardholder.

Our Customer Experience team may contact you via phone or email to confirm details of your order before it can be shipped. Don't be concerned if this happens to you. We check plenty of orders every single day and orders can be selected for various reasons.

This is to ensure that you have a great shopping experience with us! If you’re still unsure or have any concerns regarding your order being cancelled, please contact us below and our Customer Experience team will provide more information.

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Payment Security

Saucony Australia website values your security. We use 128 bit SSL security on all credit card transactions which is reinforced with 3DES encryption. We take every precaution to ensure that your details are transmitted securely and comply with industry regulation.

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My discount code isn’t working?

Are you having trouble checking out, or is your payment method not working? Our Product experts are available to help. Give us a call on 1800 954 509 and press option 1.

We're sorry to hear this!

If you're struggling to apply your discount, we want to hear about it. Our site may be experiencing some technical issues around applying discounts.

To fix the problem, we suggest clearing your cookies and/or switching to another browser.

Still not working? Don't stress - our Customer Experience team are here to help. Please screenshot the error message as it'll help us troubleshoot the issue and reach out to us below.

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I can’t checkout?

Are you having trouble checking out, or is your payment method not working? Our Product experts are available to help. Give us a call on 1800 954 509 and press option 1.

We're sorry that you're experiencing this on our website.

We suggest either switching browsers or deleting your cookies and reloading the browser to attempt to fix the issue.

If you're still having difficulty checking out, we want to hear about it.

Contact the Customer Experience team below if the site is having any technical issues impacting your ability to checkout.

The more details you can provide us, the better! Let us know:

as much detail about the issue as you can
screenshots of error messages (if any)
which browser you're using

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What is an oversell?

While uncommon, from time to time we have an influx of customers all hoping to order the same item, we realise when attempting to fill these orders that unfortunately we can't fulfill them all.

If you have received an email about your order being oversold, this means that we were, unfortunately, unable to fulfill your entire order or part of your order.

Our Terms & Conditions do also cover our oversell policy under section 7. Pricing & Availability -
Saucony reserves the right to accept or reject your order for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order.

When this happens, please be assured that your money has been refunded to your original payment method and can take anywhere from 3 - 5 business days to show back in your account.

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