Products & Store

Saucony
Products & Store

Product Information

I am an Australian size. What size should I buy?

Do you need a hand with sizing, stock or a product recommendation? Our Product experts are available to help! Give us a call on 1800 954 509 and press option 1.

Australian sizing is not recognised as a standard size by Saucony.

Saucony is an American brand and all sizes on our website are based on US sizes. We recommend checking any shoes that you currently own for a US/UK/EU size.

Sizing does vary between brands and even different styles in the same brand. The size guide is a recommendation to assist in choosing the best size for you!

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How can I find out what materials an item is made from?

Do you need a hand with sizing, stock or a product recommendation? Our Product experts are available to help! Give us a call on 1800 954 509 and press option 1.

Generally, all material and design information can be found in or under the product description page.

Still can’t find the information? Get in touch with the Customer Experience team below and we’ll be able to help you out.

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How can I tell if an item is in stock?

Do you need a hand with sizing, stock or a product recommendation? Our Product experts are available to help! Give us a call on 1800 954 509 and press option 1.

If the item is listed on the website, it is generally still in stock, however, we cannot guarantee as our stock levels are constantly fluctuating.

If you would like to know if an item is in stock, feel free to get in contact with the Customer Experience team below and we’ll be able to look into it for you.

Please provide us with the name of the item as well as the item number as this will help us to assist you quicker.

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How can I get updates on new releases or any upcoming sales?

Do you need a hand with sizing, stock or a product recommendation? Our Product experts are available to help! Give us a call on 1800 954 509 and press option 1.

Want to stay in the loop about any new releases or promotions?

We recommend keeping a watch on our social media channels and subscribe to our mailing list. You can subscribe by heading over to our website and scrolling down to the bottom of the page and popping your email in the Subscribe box.

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Are the shoes machine washable?
Saucony shoes are not machine washable. We advise not to put them in the washing machine as they will be subjected to damage.
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Why are my shoes squeaky?
Occasionally we do get feedback that the shoes are squeaky. This is not actually a manufacturing fault, but a pocket of air which is trapped between the insole and the outsole. Try taking the insole out, sprinkle talcum powder on the base and leave overnight to settle, then next day shake out the excess talc. This should get rid of the squeaking!

Any questions? Feel free to reach out to our Customer Experience team below.
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Store Information

How can I get in contact?
Need to reach out to our Customer Experience team? Click the "contact us" button below and our team will be on hand to assist you with your enquiry.

Alternatively, you can also check out our Help Centre for more information.
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Where can I buy Saucony styles instore?
Visit our store finder to locate your nearest Saucony retailer. If you are still having problems locating a specific product call our help desk on 1300 117 151.
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