How do I clean my shoes?
Need to keep your shoes squeaky clean? We've got you covered.
We recommend brushing away any surface dirt with a soft brush on a regular basis. After extended, rugged use, wash with mild soap and warm water. Be sure to rinse all soap off as it is hydrophilic. (Do not soak the shoes or get any leather parts wet for too long).
Open the shoes fully, remove the insoles and laces and let them dry at room temperature. (Never expose them to heat!).
Recommended treatment depends on the construction and material of the footwear. Many treatments do slightly alter the colour and appearance of the shoes.
Please note: None of our products are machine washable.READ FULL ARTICLE
Do you have a warranty?
Our shoes do not have a set warranty period as we assess all claims on a case-by-case basis.
Saucony stands behind all the products that we produce with an assurance of quality materials and workmanship. This does not cover normal wear and tear, improper care, improper use, or the natural breakdown of materials over extended time and/or use.
If you believe any purchased items may have a manufacturing fault, please see HERE for instructions on initiating an assessment.
Important to note: If the item(s) were purchased from a Saucony stockist (not via our website or in-store at Saucony South Wharf), please take them back to the original retailer as they will need to assess them for you. Our Saucony Experts are unable to assist with any third-party retailer claims.
Do you stock vegan Sauconys?
Yes, we stock a range of vegan-friendly Sauconys. This means that the shoe is manufactured completely free of animal products, including leather, wool, fur and silk.Shop our vegan range HERE.Look out for styles marked 'vegan' within 'Features' to be certain that the shoe is vegan.If unsure, feel free to get in touch with our Saucony experts below to verify.READ FULL ARTICLE
I'm after a specific product, can someone help me?
If you are after a specific item, you can search directly through our website here!
If you have any product-related questions, you can contact our Saucony Experts below!READ FULL ARTICLE
What is my Australian size?
Unfortunately, Australian sizing is not recognised as a standard size by Saucony.
Saucony is an American brand and all sizes on our website are based on US sizes. To determine what size to buy, we recommend checking any shoes that you currently own for a US/UK/EU size or cms.
Sizing does vary between brands and even different styles in the same brand. The size guide is a recommendation to assist in choosing the best size for you!READ FULL ARTICLE
How can I tell if an item is in stock?
If the item is listed on the website, it is generally still in stock, however, we cannot guarantee as our stock levels are constantly fluctuating.
If you would like to know if an item is in stock, feel free to get in contact with our Saucony Experts below and we’ll be able to look into it for you. Please provide us with the name of the item as well as the item number as this will help us to assist you quicker.READ FULL ARTICLE
How do I get in contact?
Our Saucony Experts are available to help with all enquiries. You can get in touch with the team below.
Where can I buy Saucony styles in-store?
You can head over to our Store Locator to find your nearest Saucony brand store or Saucony stockist.
To find one of our Saucony brand stores, look for the marker on our store locator, or for the store's name in green writing in our list of stockists:
Important to remember:
- Not all styles and sizes will be available with all retailers. Please contact retailers directly for stock availability - contact details for individual retailers can be found on our Store Locator.
- Purchases made from third-party retailers/stockists cannot be exchanged, replaced or returned by Saucony Australia and we advise you to contact the place of purchase for any warranty claims.
Do you work with any charitable organisations?
We’re privileged to work with some amazing brands and charities that are active in the community. Please keep an eye on our social media channels for opportunities to get involved.
If you or your organisation would like to collaborate with us, please contact email@example.com. If we would like to pursue a relationship, we’ll be in touch with next steps.
Thanks again for expressing your interest.READ FULL ARTICLE
Can your products be recycled?
We’re absolutely committed to minimising environmental impact. It’s an important conversation to have and we understand that we have a long way to go.
Accent Group owns the Australasian distribution rights. Though we do not manufacture these products, we support the ethical sourcing and sustainability policies that the global manufacturer has in place.
Within our business, we’re actively working on ways to reduce waste and package our product responsibly. This includes (but is not limited to) the use of recyclable and/or biodegradable bags and driving in-store footwear recycling initiatives. We’re working closely with the ASGA (Australian Sporting Goods Association) who repurpose athletic footwear to create new products, such as gym mats, floors, and playgrounds.READ FULL ARTICLE
Do you promote equality and diversity?
Accent Group is committed to developing and maintaining an inclusive workplace that embraces and celebrates diversity. Our commitments include (but are not limited to) creating a great place of work that thrives on inclusion and respects and draws on the diverse backgrounds, experiences, knowledge, and skills of our people. Our Diversity & Inclusion Policy is available on our corporate website here. If you suspect or see instances of non-compliance with this policy, please contact our Customer Experience Team and we’ll investigate the matter.READ FULL ARTICLE
We’re also proud to work with a wide range of brands that celebrate individual expression and participate in cultural and social events. It’s a privilege to be able to use our platforms to connect with incredible people and organisations that raise awareness and support our community. Please keep an eye on our social media channels for opportunities to get involved.
What initiatives is Saucony working on to reduce environmental impact?
We’re absolutely committed to minimising environmental impact. It’s such an important conversation to have and we understand that we have a long way to go. From initiatives including using recyclable and/or biodegradable bags, to store-wide recycling practices and wholesale logistics consolidation. We are always trying to improve our practices to reduce carbon emissions.
With our stores, we're actively working on ways to reduce waste and package responsibly. This includes (but is not limited to), the use of recyclable and/or biodegradable bags and other initiatives such as driving in-store footwear recycling initiatives. We're also working closely with the Australian Sporting Goods Association (ASGA), which repurpose athletic footwear to create new products, such as gym mats, floors and playgrounds.
If you suspect or see instances of non-compliance with this policy, please let us know and we’ll ensure this is investigated.
READ FULL ARTICLE
We acknowledge that these are small steps on a long journey. Any ideas and feedback you have are truly valued and appreciated.
Ethical Sourcing & Modern Slavery Statements
At Saucony, we are committed to operating responsibly and only want to work with suppliers who are dedicated to safe and ethical working conditions.
Our Ethical Sourcing Policy is available here.
This policy prohibits the use of forced, involuntary or child labour. We make sure that our suppliers are provided with this information, so they understand what’s expected if they want to work with us.
We are also committed to progressing our approach to managing modern slavery risks and understand we must place ongoing attention in this space in order to contribute to the goal of eliminating modern slavery. We look forward to working further with our team members, suppliers and broader business partners to strengthen our due diligence practices.
You can view our full Modern Slavery Statement here.
If you suspect or see instances of non-compliance with either of these policies, please let us know and we'll ensure this is investigated.READ FULL ARTICLE
Do you manufacture your products?
Accent Group and its related entities are distributors, with manufacturers are based all over the world. Quality, ethics, comfort, style are a priority - we ensure our products and external manufacturers live up to the Saucony standard.READ FULL ARTICLE
Though we do not manufacture these products, we support the ethical sourcing and sustainability policies that the global manufacturer has in place. If you see or suspect any instances of non-compliance, then please get in contact with our Customer Experience Team and we'll investigate the matter.