Australian sizing is not recognised as a standard size by Saucony.
The closest sizing to Australian we advise is US. For conversions we recommend checking your current shoes and seeing if there is a displayed size in US, UK or EU.
Sizing does vary between brands and even different styles in the same brand. The size guide is a recommendation to assist is choosing the best size for you but as every foot is different you may not know for sure until you try a size on.
We offer free returns via post, or in store so you can feel comfortable purchasing online and getting the opportunity to try the shoes on.READ FULL ARTICLE
We are always happy to hear from our customers if you have any questions or concerns regarding product or an in-store experience please reach out to us via email here.READ FULL ARTICLE
Saucony stands behind all the products that we produce with an assurance of quality materials and workmanship. This does not cover normal wear and tear, improper care, improper use, or the natural breakdown of materials over extended time and/or use.
Our Shoes do not have a set warranty period as we assess all claims on a case by case basis.
If you believe any purchased items may have a manufacturing fault, please follow the below steps.
If purchased from a Saucony stockist please take them back to the place of purchase, they will need to assess them for you and handle the warranty process.
If you purchased your item from the Saucony Australia Online store, please contact our Customer Experience Team here so they can proceed with the claim. You will be asked to provide proof of purchase as well as photographs that clearly display the fault.READ FULL ARTICLE
How do I clean my footwear?
We generally recommend the following guidelines for cleaning footwear:
- Cleaning: On a regular basis, brush away any surface dirt with a soft brush. After extended, rugged use, wash with mild soap and warm water. Be sure to rinse all soap off as it is hydrophilic. (Do not soak the shoes, or get any leather parts wet for too long.)
- Drying: Open the shoes fully, remove the insoles and laces and let them dry at room temperature. (Never expose them to heat!)
- Conditioning: Recommended treatment depends on the construction and material of the footwear. Many treatments do slightly alter the colour and appearance of the shoes.
How do I know what size I should be wearing?
All sizes listed on the Saucony Australia website are in US sizes.READ FULL ARTICLE
Please click here for our Sizing Guide.
What size should I wear if the shoe isn't available in half sizes?
We normally recommend sizing up to the next whole size for our sandals. However, every person does fit differently into our products. If you need to return them for a different size, we do offer free exchanges*.READ FULL ARTICLE
*with proof of purchase and within the specified warranty period.