Pricing & Payment

Unfortunately, we are currently unable to accept overseas cards as payment. However, we do offer PayPal and Afterpay for customers wishing to purchase their items from our Australian site to be delivered to an Australian address.

All prices listing on our website are in Australian Dollars (AUD) and are inclusive of GST (Goods and Services Tax). The total cost of your order is the price of the goods at the time the order is placed. Sorry no rainchecks.Product prices are regularly updated when price changes are received from our suppliers. We do not price match with competitors.

Saucony Australia accepts payment via PayPal, Credit Card (American Express, Visa and MasterCard) and Afterpay. We do not accept cash on delivery, cheques, or money orders as online payment.When paying via Credit Card or PayPal you will automatically be debited for your order, the transaction on your banking statement will include charges from RCGB E-Store.

Saucony Australia online now offers a new, simple and flexible payment option for our shoppers - Afterpay. Buy what you want today, pay for it over 4 equal fortnightly installments, interest-free! Use your debit or credit card, get approved instantly.

HOW DO I PAY FOR MY ONLINE ORDER VIA AFTERPAY?
When you are making a purchase, simply choose Afterpay as your payment method at checkout. If it’s your first time using Afterpay, you will provide payment details as usual to complete your purchase.
Once your first order is approved, your Afterpay account is created. All you need to do is visit www.afterpay.com.au to set up a password, and you will be able to make more purchases using Afterpay by simply entering your log in details upon checkout.
Note: Afterpay is available via Saucony online and not instore at this stage.

IS THERE A COST TO USE AFTERPAY?
Afterpay does not charge a fee to consumers when purchasing and we do not charge interest. The only fees applied to consumers are late fees if your scheduled payments are unsuccessfully processed and, after being notified, you do not log in to your Afterpay account to make your payment via a different method.
If a payment has not been made by you on the Afterpay website before the scheduled payment date, we will automatically take payment from your default payment method on that date. The scheduled payment dates can be seen in the confirmation email sent to you after your order was approved, or by logging in to your Afterpay account at www.afterpay.com.au.
If an automatic payment fails, you have until midnight (AEDT in the summer months and AEST in the winter months) to make payment. After midnight, if that payment has not been made, you will incur a late payment fee of $10 and a further late fee of $7 if the payment is not made within 7 days (as stated in the Afterpay Terms).
We understand that there are certain extenuating circumstances which will not allow you to make payments on or before the scheduled date. If you believe you fall into this category and would like to discuss your payment schedule with us, please email atinfo@afterpay.com.au.

WHEN WILL MY FIRST PAYMENT BE CHARGED?
All new Afterpay customers are required to make their first payment at the time of purchase. You will no longer be considered a ‘new’ customer once you have fully paid off your first order AND 6 weeks have passed since you placed that order. For any order thereafter, your first payment will only be deducted 2 weeks after your purchase and your last payment deducted 8 weeks after purchase.

IS AFTERPAY SAFE AND SECURE?
Yes, we understand how important security is so we ensure that your personal information is protected. Afterpay is a PCI DSS Level 1 certified compliant Service Provider organisation. PCI DSS is a comprehensive set of requirements created by the Payment Card Industry Security Standards Council to enhance cardholder data security and to ensure the safe handling and storage of sensitive customer credit card information and data. This is the highest level of security in the payment industry. You can also read Afterpay’s Privacy Policy here.

DO YOU OFFER REFUNDS ON ORDERS PAID VIA AFTERPAY?
Yes, we accept returns of online orders, providing the refund to you back via your Afterpay account. Please note that any outstanding payment installments due will be processed until your refund has been completed. Please allow up to 72 hours for your refund to be completed after returning your Saucony – Afterpay order. For information on how to return your online order see our shipping / returns information page.

DO YOU OFFER EXCHANGES?
Unfortunately Afterpay does not allow for exchanges. We do however encourage you to return your items and place a new order with us.

QUESTIONS?
If you have any questions please call Saucony online customer service on 1800 954 509. Alternatively, for more information contact Afterpay on 1300 100 729.

Click Frenzy Terms and Conditions:

Offer available online at www.saucony.com.au until 11.59pm AEDT 13/11/19. Please enter the provided promo code of FRENZY20 in your shopping cart to receive the discount of 20% off. This offer does exclude the Triumph 17, Guide 13 and Ride ISO 2. These exclusions can be seen at www.saucony.com.au/exclusions

This promotion is not available in conjunction with any other offer and cannot be applied to a previous purchase.

*Please note that there may be a delay in delivery due to the high influx of orders throughout our Click Frenzy sale period. If you have any concerns, feel free to contact our Customer Experience team here.

The Postcode/Suburb field in the checkout is a search bar and will bring up any related locations once you have typed in an option.

If you experience any difficulty entering your Postcode/Suburb in the checkout we advise typing in your Suburb first and allowing the page to load for a few seconds. This should then display a drop-down box with all related suburbs, plus their postcode and state.

Simply click on the correct option from this drop-down box and the page will auto-fill the data into the suburb/postcode/state fields.

If you are still experiencing any difficulty placing the order online, we recommend trying a different internet browser or device.

Saucony Australia website values your security. We use 128 bit SSL security on all credit card transactions which is reinforced with 3DES encryption. We take every precaution to ensure that your details are transmitted securely and comply with industry regulation.