Our delivery options, timeframes and costs are as below:
IMPORTANT TO NOTE: Please allow 1-3 business days for your order to be packed before it's shipped. Delivery times begin once an order has been packed and picked up by the courier. Please allow additional packing time during peak periods (such as sales or public holidays).
*Please note that delivery timeframes are estimates only and may vary with peak sale periods, possible courier delivery issues and other influences beyond the control of Saucony.
If you've ordered more than one item, your order may be split into multiple deliveries if we're unable to source all of your products from one dispatch location. If your order has been split into multiple deliveries, you'll receive a separate tracking email for each delivery.
Authority to Leave:READ FULL ARTICLE
When you place your order, you will have the option to give Authority to Leave. This means that if it's safe to do so, your delivery will be left unattended if you're not home to accept it. Please note that StarTrack and Australia Post have the right to override this instruction in the instance that they deem your order unsafe to leave unattended. If you do not provide Authority to Leave, your delivery will be redirected to your local post office if nobody is home to accept it. For further information, please see here.
What is Authority to Leave (ATL)?
What is Authority to Leave?
Authority to leave (ATL) is unselected by default at the checkout. If this option is checked, the courier will not require a signature for delivery and will leave the parcel in a safe place if no one is home. You agree that the parcel is deemed 'delivered' when left at your premises.
What if I selected ATL and my parcel is stolen?
Saucony will not be held liable for any stock loss, due to theft or negligence if Authority To Leave is selected at the time of checkout and proof of delivery has been provided from our courier.
I would like to sign for my order, how can I ensure this?
If you would prefer to sign for the parcel, do not select the option "I give authority to leave this item at the address listed above" at checkout. If no one is home at the time of delivery, the parcel will be taken to your local Post Office for collection.
I've been notified that my order has been delivered, but I haven't received it!
- Check your tracking details. Your order may have been taken to your local Post Office.
- Check the surroundings of your property/mailbox. The courier may leave your order in a partially obscured spot to keep it safely away from street view.
If you have any enquiries relating to the whereabouts of your parcel, contact StarTrack directly on 13 23 45 or get in touch with our Saucony Experts below.READ FULL ARTICLE
How do I track my order?
We send regular tracking emails to keep you updated throughout your purchase journey. You'll receive an automated notification directly from StarTrack after your order is dispatched.
To track your order log into your account and select 'Track my Order' tab on the left hand side.READ FULL ARTICLE
Alternatively, you can visit the StarTrack website here to receive updates on the delivery status of your order.
Can my delivery be upgraded to reach me faster?
All of our orders are shipped using Express Post. Once your order is placed, we're unable to upgrade or change the delivery method.
Our teams are working hard to get your order to you ASAP. Once your order is on its way to you, you will receive an email with your tracking information. We appreciate your patience during this time.READ FULL ARTICLE
Do you ship internationally?
Due to global distribution and licensing agreements, we are unable to facilitate international shipping.
Orders made with us must be delivered to an Australian address.READ FULL ARTICLE
Where do you deliver?
We deliver Australia-wide to residential, business and PO Box addresses.
Please note that we do not deliver to Christmas Island, Norfolk Island or Cocos (Keeling) Islands.READ FULL ARTICLE
At Saucony Australia, we currently do NOT accept international orders.
Can I update my delivery address after I've placed my order?
Our team work quickly to get orders picked, packed and out the door to you - so we can't guarantee that we'll be able to update your delivery address.
If you have just placed your order, or you have not received a tracking number:
Please contact our Saucony Experts here.
There is a short window of time before it's ready to be shipped that we may be able to update the address for you.
If you have been sent a tracking number:
We are unable to update a delivery address once an order has been packed.
Please get in contact with StarTrack on 13 23 45 and provide them with your tracking number. There is a small window in which they may be able to update your address. Any address updates successfully completed by StarTrack will add an additional business day for delivery on top of the standard delivery time.READ FULL ARTICLE
Can I cancel my order?
We take pride in our fast delivery which means that most orders are packed and dispatched within a short amount of time.
READ FULL ARTICLE
Unfortunately, we are unable to make any changes or cancel your order. Once you receive your item(s), you can return them in accordance with our Returns Policy.