Delivery & Tracking

DELIVERY TIMES
Saucony Australia orders are delivered via StarTrack and they target next day delivery to capital cities. Delivery times to Metro areas may take 1 -3 business days and Regional areas 4 – 7 business days for orders placed before 11am AEST.

Saucony Australia delivers Australia wide to residential, businesses and PO box addresses. To guarantee safe arrival of your order from Saucony Australia, please specify a delivery address which will be manned during business hours. If no one is present to accept your delivery but a safe place to leave it is available, it will be left for you and the tracking will show “Delivered with Safe Drop”. If no safe place is available a card will be left for you and your parcel will be taken to the nearest Australia Post.
At Saucony Australia we currently do NOT accept international orders at this stage.

Saucony Australia charges a flat rate shipping fee of $10. However, if your order is over $100 we offer FREE SHIPPING on standard delivery, no matter your location in Australia or how many pairs you decide to purchase.
If you have a Shipster account through Australia Post, you will be entitled to free delivery on all orders $25 or over. If you have any issues receiving your free delivery after you enter your registered email, please contact Shipster’s help and support. 

Saucony Australia offers you SAME DAY DISPATCH for ALL orders placed before 11AM, this is purely dependent on stock availability. There are often instances where a product you have ordered is not in stock therefore the same day dispatch cannot be met, however you will be notified and we will endeavour to have your order dispatched in a timely manner.
All dispatch times exclude weekends, Saucony Australia operates Monday to Friday from 9am to 5pm.

Orders are delivered via StarTrack and they target next day delivery to capital cities. Delivery times to Metro areas may take 1 -3 business days and Regional areas 4 – 7 business days for orders placed before 11am AEST.

From the moment your order leaves our warehouse, you will receive an email notification confirming dispatch details where you will be allocated a tracking number and be advised of your allocated delivery service.
To track your order log into your account and select 'Track my Order' tab on the left hand side.
Alternatively, you can visit the Australia Post website here to receive updates on the delivery status of your order.

If you have had an unsuccessful delivery, this could be for a number of reasons.  
Usually it is because Australia Post didn't deem the area a safe spot to leave your order and have taken it to the post office.   
When this happens we strongly advise that you contact Australia Post directly on - 13 76 78 and let them know your tracking number and the will instruct you from there.