Delivery & Tracking

Our Customer Experience teams are working from home to ensure we're following Government-advised best practices.

We're operating from  Monday to Friday 9 am to 5 pm, here to help with your order, sizing questions and product recommendations as always! 

We're operating with a small team and are working hard to ensure your questions are heard and answered. There’ll be a significant delay in response and we appreciate your patience at this time.

Australia Post remains fully operational across Australia during government restrictions on non-essential activity. Customers can be assured, they will continue to be able to send and receive parcels during this time.

To ensure the safety of the customers and team, some changes have been made to their standard delivery procedures, in line with Australian government regulations:

• If you’re home at the time of delivery, drivers will confirm that you are the intended recipient of the parcel. Couriers will then sign for the item on your behalf.
  
  
• Australia Post has advised that for any customers who are showing symptoms, do not visit the Post Office during this time.
  
  
• Please note that Self Service Terminals at Post Offices will be temporarily unavailable to ensure customers and staff keep a safe distance from one another.

If you have any questions, feel free to reach out to our Customer Experience team below.

For any further updates, please visit the Australia Post website for more information.

Due to the evolving Covid-19 outbreak, we've issued a return extension, giving you up to 90 days to return an item.

We send regular tracking emails to keep you updated throughout your purchase journey. You'll receive an automated notification directly from StarTrack after your order is dispatched.

To track your order log into your account and select 'Track my Order' tab on the left hand side.
Alternatively, you can visit the Australia Post website here to receive updates on the delivery status of your order.

We aim to deliver your order within 2-5 business days almost anywhere in Australia.

Orders placed after 2 pm AEST or on weekends will be dispatched the following business day.

The delivery times below are estimates and can vary depending on stock availability and your location.

Only received part of your order?

We ship from multiple warehouses so we can fulfill your order. You'll receive separate tracking emails and shipping times might be different.

Having difficulties? If you haven't received your order by the estimated delivery date, contact the Customer Experience team below and we'll help track it down.

Saucony Australia charges a flat rate shipping fee of $10. However, if your order is over $100 we offer FREE SHIPPING on standard delivery, no matter your location in Australia or how many pairs you decide to purchase.

Due to global distribution and licensing agreements we are unable to facilitate international shipping.

Orders made with us must be delivered to an Australian address.

We all make mistakes sometimes. 

If you need to update your address, please get in touch with the Customer Experience team below and we’ll be able to assist.

Please note that there is a small window of time between your order being placed and it being shipped for delivery. If we hear from you early enough, we may be able to change the address before your parcel is being shipped out.

If we miss that window, we can still contact StarTrack on your behalf and update the address however it does add an additional business day on top of the standard delivery time.

We’re incredibly sorry to hear that you haven’t received your tracking information.

We recommend checking your spam/junk inbox as it can sometimes land in there. If it’s still missing, please get in touch with the Customer Experience team below and we’ll be able to assist you.

Please remember to include your order number when reaching out to the team, as this helps to speed up the process.