We’re sorry to hear your Sauconys may have a manufacturing fault! We recommend the following, depending on whether you shopped online or in-store.
I purchased the item online at saucony.com.au
Please submit your item for assessment via our Returns Portal HERE and choose ‘Faulty’ as your return reason. You will be prompted to provide images of the item, clearly showing the fault and product from all angles. If your item is deemed faulty, you'll be issued a full refund. Please note, we cannot facilitate exchanges online.
I purchased the item in-store at Saucony South Wharf
Feel free to visit Saucony South Wharf, along with proof of purchase or order number, and speak to a manager for an assessment. If the item is deemed faulty, the manager can help you with a refund or exchange, pending stock availability. View details for our South Wharf store HERE.
I purchased the item from another retailer/stockist (not directly from Saucony)
Unfortunately, we will not be able to assist you with a faulty claim as we will require, for any exchange or return, an official Saucony receipt. Please reach out to the retailer for a faulty claim and assessment as your details and payment history will sit safely within their system.