- I am an Australian size. What size should I buy? READ FULL ARTICLE
- How can I find out what materials an item is made from? READ FULL ARTICLE
- How can I tell if an item is in stock? READ FULL ARTICLE
- How can I get updates on new releases or any upcoming sales? READ FULL ARTICLE
Are the shoes machine washable?
Saucony shoes are not machine washable. We advise not to put them in the washing machine as they will be subjected to damage.READ FULL ARTICLE
Why are my shoes squeaky?
Occasionally we do get feedback that the shoes are squeaky. This is not actually a manufacturing fault, but a pocket of air which is trapped between the insole and the outsole. Try taking the insole out, sprinkle talcum powder on the base and leave overnight to settle, then next day shake out the excess talc. This should get rid of the squeaking!
Any questions? Feel free to reach out to our Customer Experience team below.READ FULL ARTICLE
- How do I clean my shoes? READ FULL ARTICLE
Where can I direct my feedback?
We are always happy to hear from our customers if you have any questions or concerns regarding product or an in-store experience please reach out to us via email here.READ FULL ARTICLE
Saucony stands behind all the products that we produce with an assurance of quality materials and workmanship. This does not cover normal wear and tear, improper care, improper use, or the natural breakdown of materials over extended time and/or use.
Our Shoes do not have a set warranty period as we assess all claims on a case by case basis.
If you believe any purchased items may have a manufacturing fault, please follow the below steps.
If purchased from a Saucony stockist please take them back to the place of purchase, they will need to assess them for you and handle the warranty process.
If you purchased your item from the Saucony Australia Online store, please contact our Customer Experience Team here so they can proceed with the claim. You will be asked to provide proof of purchase as well as photographs that clearly display the fault.READ FULL ARTICLE
- How do I clean my footwear? READ FULL ARTICLE
- How do I know what size I should be wearing? READ FULL ARTICLE
- What size should I wear if the shoe isn't available in half sizes? READ FULL ARTICLE
I’m an influencer - can we collaborate?
Due to the current climate conditions, unfortunately, we aren't looking to expand our current influencer and collaboration portfolio. We apologise for the inconvenience!READ FULL ARTICLE
How do I unsubscribe from your mailing list?
We’re really sorry to see you go, but you’ll be happy to know that unsubscribing from our mailing list is as simple as it is.
Head to an email you've received from us and scroll to the bottom. The unsubscribe hyperlink is in the footer of the email. Click the link to unsubscribe.
Still receiving emails? Hit up the Customer Experience team below and we'll sort it out for you.READ FULL ARTICLE