How do I clean my shoes?
Need to keep your shoes squeaky clean? We've got you covered.
We recommend brushing away any surface dirt with a soft brush on a regular basis. After extended, rugged use, wash with mild soap and warm water. Be sure to rinse all soap off as it is hydrophilic. (Do not soak the shoes or get any leather parts wet for too long).
Open the shoes fully, remove the insoles and laces and let them dry at room temperature. (Never expose them to heat!).
Recommended treatment depends on the construction and material of the footwear. Many treatments do slightly alter the colour and appearance of the shoes.
Please note: None of our products are machine washable.READ FULL ARTICLE
Do you have a warranty?
Our shoes do not have a set warranty period as we assess all claims on a case-by-case basis.
Saucony stands behind all the products that we produce with an assurance of quality materials and workmanship. This does not cover normal wear and tear, improper care, improper use, or the natural breakdown of materials over extended time and/or use.
If you believe any purchased items may have a manufacturing fault, please see HERE for instructions on initiating an assessment.
Important to note: If the item(s) were purchased from a Saucony stockist (not via our website or in-store at Saucony South Wharf), please take them back to the original retailer as they will need to assess them for you. Our Saucony Experts are unable to assist with any third-party retailer claims.
Do you stock vegan Sauconys?
Yes, we stock a range of vegan-friendly Sauconys. This means that the shoe is manufactured completely free of animal products, including leather, wool, fur and silk.Shop our vegan range HERE.Look out for styles marked 'vegan' within 'Features' to be certain that the shoe is vegan.If unsure, feel free to get in touch with our Saucony experts below to verify.READ FULL ARTICLE
I'm after a specific product, can someone help me?
If you are after a specific item, you can search directly through our website here!
If you have any product-related questions, you can contact our Saucony Experts below!READ FULL ARTICLE
What is my Australian size?
Unfortunately, Australian sizing is not recognised as a standard size by Saucony.
Saucony is an American brand and all sizes on our website are based on US sizes. To determine what size to buy, we recommend checking any shoes that you currently own for a US/UK/EU size or cms.
Sizing does vary between brands and even different styles in the same brand. The size guide is a recommendation to assist in choosing the best size for you!READ FULL ARTICLE
How can I tell if an item is in stock?
If the item is listed on the website, it is generally still in stock, however, we cannot guarantee as our stock levels are constantly fluctuating.
If you would like to know if an item is in stock, feel free to get in contact with our Saucony Experts below and we’ll be able to look into it for you. Please provide us with the name of the item as well as the item number as this will help us to assist you quicker.READ FULL ARTICLE
How can I get updates on new releases or any upcoming sales?
Want to stay in the loop about any new releases or promotions?
We recommend keeping a watch on our social media channels and subscribing to our mailing list. You can subscribe by heading over to our website, scrolling down to the bottom of the page and popping your email in the Subscribe box.
Can I clean my shoes in the washing machine?
Saucony shoes are not machine washable.
We advise you not to put them in the washing machine as they will be subjected to damage. Please see here for instructions on cleaning your Sauconys.READ FULL ARTICLE
Why are my shoes squeaky?
Squeaky shoes are often caused by moisture or friction within parts of the shoe.
The easiest way to stop squeaky shoes is to use baby/talcum powder:
- If possible, remove the inner sole of the shoe and loosen the laces.
- Sprinkle baby/talcum powder on the underside of the innersole as well as inside the shoe.
- Let the powder sit overnight to absorb any moisture. Shake out the excess powder the following day.
If this doesn't do the trick and you believe that your Sauconys may be faulty, please see here for instructions on initiating a faulty assessment.READ FULL ARTICLE
Where can I direct my feedback?
We are always happy to hear from our customers and value your feedback.
If you have any questions or concerns regarding product or an in-store experience, please reach out our Saucony Experts below.READ FULL ARTICLE
What size should I buy?
All styles on the Saucony Australia website are listed in US sizes.
Please click here for our Sizing Guide.READ FULL ARTICLE
What size should I wear if the shoe isn't available in half sizes?
We know that sometimes it's difficult figuring out what size to purchase when shopping online.
If you usually wear a half size, we normally recommend sizing up to the next whole size. You want to have some clearance between your toes and the end of the shoe.
You can check out our size guide for more information!
How do I unsubscribe from your mailing list?
We’re really sorry to see you go, but you’ll be happy to know that unsubscribing from our mailing list is as simple as it is.
Head to an email you've received from us and scroll to the bottom. The unsubscribe hyperlink is in the footer of the email. Click the link to unsubscribe.
Still receiving emails? Reach out to our Saucony Experts below and we'll sort it out for you.READ FULL ARTICLE