How can I tell if an item is in stock?
If the item is listed on the website, it is generally still in stock, however, we cannot guarantee as our stock levels are constantly fluctuating.
If you would like to know if an item is in stock, feel free to get in contact with the Customer Experience team below and we’ll be able to look into it for you.READ FULL ARTICLE
Please provide us with the name of the item as well as the item number as this will help us to assist you quicker.
I am an Australian size. What size should I buy?
Unfortunately, Australian sizing is not recognised as a standard size by Saucony.
Saucony is an American brand and all sizes on our website are based on US sizes. To determine what size to buy, we recommend checking any shoes that you currently own for a US/UK/EU size.
Sizing does vary between brands and even different styles in the same brand. The size guide is a recommendation to assist in choosing the best size for you!READ FULL ARTICLE
How can I find out what materials an item is made from?
Generally, all material and design information can be found in or under the product description page.
Still can’t find the information? Get in touch with the Customer Experience team below and we’ll be able to help you out.READ FULL ARTICLE
How can I get updates on new releases or any upcoming sales?
Want to stay in the loop about any new releases or promotions?
We recommend keeping a watch on our social media channels and subscribe to our mailing list. You can subscribe by heading over to our website and scrolling down to the bottom of the page and popping your email in the Subscribe box.
Are the shoes machine washable?
Saucony shoes are not machine washable. We advise not to put them in the washing machine as they will be subjected to damage.READ FULL ARTICLE
Why are my shoes squeaky?
Occasionally we do get feedback that the shoes are squeaky. This is not actually a manufacturing fault, but a pocket of air which is trapped between the insole and the outsole. Try taking the insole out, sprinkle talcum powder on the base and leave overnight to settle, then next day shake out the excess talc. This should get rid of the squeaking!
Any questions? Feel free to reach out to our Customer Experience team below.READ FULL ARTICLE
How do I clean my shoes?
Need to keep your shoes squeaky clean? We've got you covered.
We recommend brushing away any surface dirt with a soft brush on a regular basis. After extended, rugged use, wash with mild soap and warm water. Be sure to rinse all soap off as it is hydrophilic. (Do not soak the shoes or get any leather parts wet for too long).
Open the shoes fully, remove the insoles and laces and let them dry at room temperature. (Never expose them to heat!).
Recommended treatment depends on the construction and material of the footwear. Many treatments do slightly alter the colour and appearance of the shoes.
Please note: None of our products is machine washable.READ FULL ARTICLE
Where can I direct my feedback?
We are always happy to hear from our customers if you have any questions or concerns regarding product or an in-store experience please reach out to us via email here.READ FULL ARTICLE
Saucony stands behind all the products that we produce with an assurance of quality materials and workmanship. This does not cover normal wear and tear, improper care, improper use, or the natural breakdown of materials over extended time and/or use.
Our Shoes do not have a set warranty period as we assess all claims on a case by case basis.
If you believe any purchased items may have a manufacturing fault, please follow the below steps.
If purchased from a Saucony stockist please take them back to the place of purchase, they will need to assess them for you and handle the warranty process.
If you purchased your item from the Saucony Australia Online store, please contact our Customer Experience Team here so they can proceed with the claim. You will be asked to provide proof of purchase as well as photographs that clearly display the fault.READ FULL ARTICLE
How do I clean my footwear?
We generally recommend the following guidelines for cleaning footwear:
- Cleaning: On a regular basis, brush away any surface dirt with a soft brush. After extended, rugged use, wash with mild soap and warm water. Be sure to rinse all soap off as it is hydrophilic. (Do not soak the shoes, or get any leather parts wet for too long.)
- Drying: Open the shoes fully, remove the insoles and laces and let them dry at room temperature. (Never expose them to heat!)
- Conditioning: recommended treatment depends on the construction and material of the footwear. Many treatments do slightly alter the colour and appearance of the shoes.
How do I know what size I should be wearing?
All sizes listed on the Saucony Australia website are in US sizes.READ FULL ARTICLE
Please click here for our Sizing Guide.
What size should I wear if the shoe isn't available in half sizes?
We know that sometimes it's difficult figuring out what size to purchase when shopping online.
If you usually wear a half size, we normally recommend sizing up to the next whole size. You want to have some clearance between your toes and the end of the shoe.
You can check out our size guide for more information!
I’m an influencer - can we collaborate?
Due to the current climate conditions, unfortunately, we aren't looking to expand our current influencer and collaboration portfolio. We apologise for the inconvenience!READ FULL ARTICLE
How do I unsubscribe from your mailing list?
We’re really sorry to see you go, but you’ll be happy to know that unsubscribing from our mailing list is as simple as it is.
Head to an email you've received from us and scroll to the bottom. The unsubscribe hyperlink is in the footer of the email. Click the link to unsubscribe.
Still receiving emails? Hit up the Customer Experience team below and we'll sort it out for you.READ FULL ARTICLE