Returns & Exchanges

happily accept a return within 60 days of purchase. Double-check that your items meet our Returns Policy.

Important to note! We do not offer exchanges for online orders. You'll automatically be issued a refund for any returned items. If you would like to exchange an item, we recommend placing a new order online and return your existing item.

3 main requirements:

• returned within 60 days of purchase (with proof of purchase available if requested)
• unworn, unwashed and undamaged with original tags attached 
• in original packaging and condition. Items cannot be sent back with their packaging exposed, taped up or otherwise damaged.

Please follow the instructions here on how to organise your return.

Having difficulties? Get in touch with the Customer Experience team below and we’ll be able to assist you.

We're happy to accept change of mind returns within 60 days of receipt where the item is in new, unworn, unwashed and otherwise undamaged condition with tags attached and in their original packaging.

Important to note! We do not offer exchanges for online orders. You'll automatically be issued a refund for any returned items. If you would like to exchange an item, we recommend placing a new order online and return your existing item.

Please refer to our Returns Policy to see full details, however, if your item was purchased more than 60 days ago, Saucony cannot offer a refund.

If you made a purchase via PayPal, please note that we cannot accept returns to any of our stores.

You are welcome to post your back to our online store and we will refund your order in accordance with your original payment method.

PayPal will be in touch once they have finalised your refund and you will need then need to transfer the funds into your bank account if you wish.

For instructions on how to return your item, please see our Returns Policy. 

Please note that we do not offer exchanges for online orders.  If you would like to exchange an item, we recommend that you place a new order online and simply return your existing item.

You can, however, get your money back on your return shipping fee. Click here for more information.

Purchases made online from overseas distributors, outlets or third party websites such as Ebay cannot be exchanged, replaced or returned by Saucony Australia; we advise you to contact the place of purchase for any warranty claims.
We do not accept incorrect sizing exchanges or change-of-mind returns for overseas purchases.