How long does delivery take?
Due to the increased impact of COVID-19 and reduced courier hours, we are experiencing further delays in delivery times. In light of this, please anticipate a delay of 2 - 4 business days on top of our standard delivery times of 1 - 3 business days for metro areas and 4 -7 business days for rural areas. More information here.
ORDER OVER $150
ORDER UNDER $150
Australian Metropolitan Areas
1-3 Business Days
Australian Rural Areas
4-7 Business Days
Orders can be delivered to residential and business addresses, parcel lockers, PO boxes and parcel collect locations.
Important to note:
1. Delivery times may vary during peak sale periods. Please allow an additional 2-4 business days on top of standard delivery times.
2. Delivery services do not run on National or State Public Holidays.
3. Shipping times are a guideline only and cannot be guaranteed based on possible courier delivery issues, or any other unforeseen or unavoidable external events (such as severe weather conditions) beyond the control of Saucony.
4. StarTrack has implemented strict cleanliness and social distancing measures to ensure safe deliveries for their customers and team. For more information, please click here.READ FULL ARTICLE
How do I track my order?
We send regular tracking emails to keep you updated throughout your purchase journey. You'll receive an automated notification directly from StarTrack after your order is dispatched.
To track your order log into your account and select 'Track my Order' tab on the left hand side.READ FULL ARTICLE
Alternatively, you can visit the StarTrack website here to receive updates on the delivery status of your order.
Can my delivery be upgraded to reach me faster?
Once your order is placed, we're unable to upgrade or change the delivery method.
Our teams are working hard to get your order to you ASAP. Once your order is on its way to you, you will receive an email with your tracking information. We appreciate your patience during this time.READ FULL ARTICLE
How much does shipping cost?
Saucony Australia charges a flat rate shipping fee of $10. However, if your order is over $150 we offer FREE SHIPPING on standard delivery, no matter your location in Australia or how many pairs you decide to purchase.READ FULL ARTICLE
Do you ship internationally?
Due to global distribution and licensing agreements we are unable to facilitate international shipping.
Orders made with us must be delivered to an Australian address.READ FULL ARTICLE
Where do you deliver?
Saucony Australia delivers Australia wide to residential, businesses and PO box addresses. To guarantee the safe arrival of your order from Saucony Australia, please specify a delivery address which will be manned during business hours. If no one is present to accept your delivery but a safe place to leave it is available, it will be left for you and the tracking will show “Delivered with Safe Drop”. If no safe place is available a card will be left for you and your parcel will be taken to the nearest Australia Post.READ FULL ARTICLE
At Saucony Australia, we currently do NOT accept international orders.
Can I update my delivery address?
We all make mistakes sometimes! Unfortunately, our Customer Experience team are unable to update your address, we’re so sorry!READ FULL ARTICLE
You will need to wait until your order has been dispatched and then get in contact with StarTrack on 13 23 45 and provide them with your tracking number (can be found on your dispatch email!). They will be able to update your address, however, please note that this does add an additional business day for delivery on top of the standard delivery time.
Why haven’t I received any tracking information?
We’re incredibly sorry to hear that you haven’t received your tracking information.
We recommend checking your spam/junk inbox as it can sometimes land in there. If it’s still missing, please get in touch with the Customer Experience team below and we’ll be able to assist you.READ FULL ARTICLE
Please remember to include your order number when reaching out to the team, as this helps to speed up the process.
Can I cancel my order?
We take pride in our fast delivery which means that most orders are packed and dispatched within a short amount of time.
Unfortunately, we are unable to make any changes or cancel your order. Once you receive your item(s), you can return them in accordance with our Returns Policy.READ FULL ARTICLE
Why was my delivery returned to its sender?
If our courier partners cannot leave the parcel unattended at your delivery address it will get dropped off at the nearest post office for you to collect.
Once your parcel has arrived at the post office, you have up to 10 business days to collect. If not, the parcel will be returned to sender and unfortunately, we cannot send the parcel back out to you.
Rest assured that you will be refunded once your parcel makes its way back to the warehouse.
We understand that this is frustrating however we have these protocols put in place to prevent your purchases from falling into the wrong hands.
We understand that you're hanging out for your new item(s), so we suggest repurchasing and organising for them to be delivered to a location where they can be signed for such as your place of work.
If you have any further enquiries, please get in touch with the Customer Experience team below and we’ll be able to assist you.READ FULL ARTICLE
When will my order be delivered?
We pride ourselves on our fast delivery. When your order is dispatched from the warehouse you'll be sent an email containing your tracking information to keep you updated throughout your purchase journey.
You can check out our Delivery time frames for more information.
Having difficulties? If you haven't received your order by the estimated delivery date, contact our Customer Experience team below and we'll help track it down.
Do I have to be home for delivery?
We know you want your order delivered to you but we want to make sure that it gets to your doorstep safely.
If you are not home and the courier believes that it is unsafe to leave your parcel unattended, they will take your parcel to your local post office and will leave a card for you to collect.
We apologise for any inconvenience this may have caused however we don’t want your parcel to ending up in the wrong hands.
If you have any enquiries relating to the whereabouts of your parcel, we advise that you contact Star Track directly on - 13 23 45.
Alternatively, you can reach out to the Customer Experience team below and we’ll be able to assist you.READ FULL ARTICLE