Our delivery options, timeframes and costs are as below:
IMPORTANT TO NOTE: Please allow 1-3 business days for your order to be packed before it's shipped. Delivery times begin once an order has been packed and picked up by the courier. Please allow additional packing time during peak periods (such as sales or public holidays).
*Please note that delivery timeframes are estimates only and may vary with peak sale periods, possible courier delivery issues and other influences beyond the control of Saucony.
If you've ordered more than one item, your order may be split into multiple deliveries if we're unable to source all of your products from one dispatch location. If your order has been split into multiple deliveries, you'll receive a separate tracking email for each delivery.
Authority to Leave:READ FULL ARTICLE
When you place your order, you will have the option to give Authority to Leave. This means that if it's safe to do so, your delivery will be left unattended if you're not home to accept it. Please note that StarTrack and Australia Post have the right to override this instruction in the instance that they deem your order unsafe to leave unattended. If you do not provide Authority to Leave, your delivery will be redirected to your local post office if nobody is home to accept it. For further information, please see here.
What is Authority to Leave (ATL)?
What is Authority to Leave?
Authority to leave (ATL) is unselected by default at the checkout. If this option is checked, the courier will not require a signature for delivery and will leave the parcel in a safe place if no one is home. You agree that the parcel is deemed 'delivered' when left at your premises.
What if I selected ATL and my parcel is stolen?
Saucony will not be held liable for any stock loss, due to theft or negligence if Authority To Leave is selected at the time of checkout and proof of delivery has been provided from our courier.
I would like to sign for my order, how can I ensure this?
If you would prefer to sign for the parcel, do not select the option "I give authority to leave this item at the address listed above" at checkout. If no one is home at the time of delivery, the parcel will be taken to your local Post Office for collection.
I've been notified that my order has been delivered, but I haven't received it!
- Check your tracking details. Your order may have been taken to your local Post Office.
- Check the surroundings of your property/mailbox. The courier may leave your order in a partially obscured spot to keep it safely away from street view.
If you have any enquiries relating to the whereabouts of your parcel, contact StarTrack directly on 13 23 45 or get in touch with our Saucony Experts below.READ FULL ARTICLE
How do I track my order?
We send regular tracking emails to keep you updated throughout your purchase journey. You'll receive an automated notification directly from StarTrack after your order is dispatched.
To track your order log into your account and select 'Track my Order' tab on the left hand side.READ FULL ARTICLE
Alternatively, you can visit the StarTrack website here to receive updates on the delivery status of your order.
Can my delivery be upgraded to reach me faster?
All of our orders are shipped using Express Post. Once your order is placed, we're unable to upgrade or change the delivery method.
Our teams are working hard to get your order to you ASAP. Once your order is on its way to you, you will receive an email with your tracking information. We appreciate your patience during this time.READ FULL ARTICLE
Do you ship internationally?
Due to global distribution and licensing agreements, we are unable to facilitate international shipping.
Orders made with us must be delivered to an Australian address.READ FULL ARTICLE
Where do you deliver?
We deliver Australia-wide to residential, business and PO Box addresses.
Please note that we do not deliver to Christmas Island, Norfolk Island or Cocos (Keeling) Islands.READ FULL ARTICLE
At Saucony Australia, we currently do NOT accept international orders.
Why haven’t I received any tracking information?
If you haven't yet received a tracking number, it's likely that we're still processing or packing your order. Please allow 1-3 business days for your order to be dispatched from our warehouse.
From the moment your order leaves our warehouse, you'll receive an email from our courier with your tracking number. If it's been longer than 3 days, please reach out to our Saucony Experts below and we'll be happy to assist.READ FULL ARTICLE
Why was my delivery returned to sender?
If your parcel is on its way back to us, you'll be refunded within 2-5 business days once it arrives at our warehouse.
Some possible reasons why your order was unable to be delivered:
- Your delivery address was incomplete or incorrect
- No one was present at the delivery address to receive the parcel
- The delivery was rejected
Once your parcel has been returned to us, unfortunately, we can't send the parcel back out to you.
We understand that you're hanging out for your new item(s), so we suggest repurchasing and placing a new order and providing an address where they can be signed for, such as your place of work.
What do I do if I've received the wrong order or my item has arrived damaged?
We apologise if you haven't received what you ordered or your item has arrived damaged. Please follow the below steps so our Saucony Experts can assist you.
- Visit our Returns Portal here and enter your order number (starts with SAUAU) and email address.
- Follow the steps and select 'dispatch error' as your reason for return.
- Provide a brief description of the issue and upload three photos to show the issue (product label, shoebox label and item(s) received).
- Hit submit. Our Saucony Experts will review your claim.
- If approved, you'll be sent a follow-up email with further details.