We are experiencing delivery delays to our returns warehouse. This is due to the impact of COVID-19 on Australia Post and the TOLL global outage. These delays will also result in an additional refund processing delay of 2-5 business days. We apologise for the inconvenience! Our teams are working hard to process your refunds as promptly as possible.
Returns timeframes have been updated accordingly below to consider these changes, however, they are estimates.
Once you have dropped your parcel off at the Post Office, please allow some time for your item to reach our warehouse. Please hold onto your Australia Post return tracking number so you can track your order and see when it reaches us.
When your return arrives, it will be processed by our returns warehouse within 2-5 business days*. Once processed, the refund will show in your account within 2-5 business days, depending on your financial institution.*
Any questions? Please get in touch with our Customer Experience team below.
*Please allow an additional 1-2 business days for your return to be processed over Public Holidays.